Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Date of birth

· Payment details (including card or bank information for transfers and direct debits)

· Health information (including dietary requirements, allergies and health conditions)

· Website user information (including user journeys and cookie tracking)

We also collect or use the following information to provide services and goods, including delivery:

· Health information

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

We also collect or use the following information for the operation of customer accounts and guarantees:

· Health information

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

We also collect or use the following information for service updates or marketing purposes:

· Health information

We collect or use the following information to comply with legal requirements:

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Health information

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Contract

· Legal obligation

If you agree and consent to clinical services by us, your data will be stored for eight years in accordance with the HCPC Standards for Records and Record-Keeping.  

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

9 May 2024