Privacy Policy

Lore Wormsbächer – Nutrilore Diabetes Dietitian
Customer & Member Privacy Notice

This privacy policy explains how we collect, use, and protect your personal information if you use our services, join our membership, download our products, or interact with our website.

Lore Wormsbächer – Nutrilore Diabetes Dietitian
Email: info@nutrilore.co.uk
Address available on request

We only collect the minimum data needed to provide your services safely and effectively.

• Name and contact details (email, phone number if provided)
• Address (for purchases requiring delivery)
• Payment details (processed securely by third-party payment providers; we do not store full card details)
• Date of birth (for clinical records, if applicable)
• Health information you choose to share (e.g., diabetes history, medications, dietary patterns, allergies, lifestyle information, blood sugar levels, blood test results)
• Website usage data (cookies, analytics, user journey information)
   

We use this information to provide:

• Membership services (access to resources, live sessions, and the community)
• Coaching and educational content
• Optional 1:1 clinical dietetic services (if booked separately)
• Customer account management
• Payment processing
• Service updates and relevant marketing (with your consent)
• Legal compliance (e.g., clinical dietetic records or safety information)
   

In the membership, any health information you share is voluntary and processed only with your explicit consent.
You are not required to share medical information to access the membership.

We use the following UK GDPR lawful bases:

• Contract – to deliver the services you have purchased
• Consent – for any optional health data you share
• Legitimate Interests – to provide customer support and improve services
   

• Legal Obligation – to maintain clinical records according to HCPC/BDA standards
• Explicit Consent – for the processing of health data
   

• Consent – only if you choose to opt in
  You can withdraw consent at any time.
   

We collect information directly from you when you:

• join the membership
• purchase a product
• complete an intake form
• book an appointment
• interact with our website or email content
   

We do not obtain data from third parties.

We keep this for up to 2 years after your membership ends unless you request deletion sooner.

If you use 1:1 clinical services, your data is stored for 8 years, in accordance with HCPC and BDA record-keeping standards. You may request deletion of non-clinical data at any time.

• All information is stored securely using encrypted, password-protected systems.
• Payment information is processed only by secure third-party providers (Stripe).
• Only authorised personnel within Nutrilore Diabetes Dietitian have access to your data.
• We do not sell or share your data with any third parties unless legally required.
   

You have the right to:

• Access your data
• Correct any inaccurate data
• Request deletion of your data (where appropriate)
• Restrict processing in certain circumstances
• Object to processing
• Data portability (transfer your data to yourself or another provider)
• Withdraw consent at any time
   

To exercise any of these rights, contact: info@nutrilore.co.uk

We will respond within one calendar month.

If you are unhappy with how we use your personal data, please contact us first at info@nutrilore.co.uk so we can resolve your concerns.

If you remain dissatisfied, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint